Module · Client questions

Answers in seconds, any hour.

Your team and your clients ask in plain words and get answers in seconds, with the source attached. No ticket, no waiting for month end.

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Why did margin dip?
−3.2 pts
One freight charge · $14,300
3 sources attached ✓

Ask in plain words

Why did the margin drop. What did we spend on shipping. Ask like a person.

Answers with sources

Text, a table or a chart, with every figure linked to where it came from.

For clients too, if you choose

Give clients direct access, or keep it inside the firm. Your decision, per client.

By hand, this takes real time.

One client questionhours to days → seconds

Manual times estimated with working bookkeepers. They vary with the complexity of the company. Multiply by every line, every client, every month.

How it runs

1

A question is asked

By your staff, or by the client, in plain language.

2

Pastel answers with sources

Every figure in the answer links to the document behind it.

3

Complex ones reach your team

Questions that need judgment arrive with the homework already done.

MB

Your team stays in charge. You decide which clients get direct access and what they can see.

Common questions

What if the answer is wrong?

Every figure shows its source, so wrong answers have nowhere to hide. And judgment questions route to your team, not to the machine.

What happens when Pastel is not sure?

It stops and asks. Anything unclear goes to a person on your team, with the context attached. Nothing is guessed into the books.

Can the rules be different for each client?

Yes. Every client has its own playbook. Set a rule once for the firm, then adjust it for any client that works differently.

Does this replace my team?

No. It replaces the typing, matching and chasing. Your team reviews the work, signs it, and spends the saved hours on clients.

See this module in action.

Bring one messy client to a thirty minute call. We'll put it on Pastel while you watch.

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